Managing Customer Service: the After-Sale Experience

So you’ve closed the deal on your multi-function copier-printer-fax machine, the wrappings are thrown away and the cables are all attached and tacked down.  It is up and running and the installation team and sales person are gone.

Now what?

If you are doing business with Farmer Business Systems, you are now in the capable hands of Gloria Farmer and Donald Brandly.  Gloria and Donald are on the receiving end of calls and requests of every current customer of Farmer Business Systems. Meter readings, supply orders and deliveries, tuneups and service calls all come across their desks and are fulfilled by them for more than 100 customers monthly.

Farmer Business Systems is the premier office systems dealer in North Texas, powered by Xerox.

That voice? Where have I heard that voice?

“It’s most likely me,” Gloria said recently. “We believe in having a human voice answer the phone when a customer calls, and it’s up to Donald and me to make sure that happens,” she continued.

Beyond fielding calls, Gloria and Donald manage a sophisticated automated software system that helps them manage and generate everything from job tickets to invoices to statements.

“We believe we are the most organized office equipment dealer in the region,”Greg Farmer said. Greg is President and Founder of Farmer Business Systems. “But without Gloria and Donald directing our efforts, we wouldn’t be able to maintain our important customer relationships,” Greg said.

You can reach Gloria, Donald and the rest of the Farmer team at 972-818-4500 or on the web.

The Office Farmer