The Voice of the Customer: Lakeside Vision & Optical

Imagine a printer that won’t talk to a computer, won’t scan and goes through paper like it’s going out of style.

Now multiply that times nine.

“We had a significant collection of printers, copiers and computers in our office,” Patti Bushnell told us recently.  Patti is the Practice Administrator for Lakeside Vision & Optical in Plano, Texas.

“Then I met Susan at my BNI group,” Patti said. “She helped us see where we had to make changes and made valid recommendations.”

Susan is Susan Gifford with Farmer Business Systems, North Texas’ leading office equipment supplier.  Susan came in and did a complete analysis of Patti’s office and, from that analysis, recommended the equipment and systems they needed to be efficient.

“Susan looked at all of our bills, analyzed how many copies and how much paper were using and the volume of supplies we had been ordering,” Patti continued. “When I saw her number, it was clearly evident we could have a better system for the same or less cost than we were currently paying. It was an eye-opener.”

“Here presentation made my presentation to the doctors very easy,” Patti said.

Farmer Business Systems’ team descended on the optometry practice and not only set up copiers and printers, they implemented the network.

“Patti and her team were very cooperative and understanding,” Susan said.  “We really appreciate our partnership with Lakeside Vision & Optical and look forward to working with them for a long time to come,” she said.

For more information or to contact Susan or other members of the Farmer team, give them a call at 972-818-4500 or at

The Office Farmer