Well, yes it is. Consider printer and copier dealers and what they have to service and follow up with–probably the most-used piece of equipment in the company. When you go to choose this critical item, consider these support items:
The manufacturer’s plan covers the parts and serviceable items that they built into the product. These items are limited usually to normal wear-and-tear considerations, but this is where you start when it comes to thinking about how you will cover a downed copier or printer.
Next up is a dealer warranty or coverage plan. this is more of an add-on plan but it extends what the manufacturer (of which the dealer is a representative) covers.
Then you need to consider other plans. These are coverage and add-on plans offered by the dealer, manufacturer or a third party. Included in this category are programs like Xerox’ Color Freedom Plan. Color Freedom allows the equipment user to pay only for supplies on a per-page usage and with a standardized payment that includes all supplies (paper, ink, disposables).
Consider your service options when you are purchasing or leasing your equipment.
The Office Farmer